Refund policy

Last updated: July 1, 2026

At Unnamed Label, we want every customer to shop with confidence. If your purchase isn't quite right, we're here to help. This Refund Policy explains how to return an item, receive a refund, or request an exchange, in line with U.S. consumer protection standards.

30-Day Return Window

You may return items within 30 days from the date of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • Original packaging, tags, and accessories must be included
  • Proof of purchase (order ID or receipt) is required

Items showing damage, signs of wear, or misuse after delivery may not qualify for a refund unless the item is defective.

How to Start a Return

To initiate a return, please contact us at info@unnamedlabel.com and include your order number and the reason for your return. Our customer support team will provide:

  • Return instructions
  • The correct return address
  • A prepaid return label (if applicable)

Please don't send items back before contacting us first. This ensures your return is authorized and processed correctly.

Return Shipping Costs

  • Faulty, damaged, or incorrect items: Return shipping is free — we cover it.
  • Change of mind (size, color, preference): The customer is responsible for return shipping costs. Original shipping costs are non-refundable.
  • Restocking fees: We do not charge restocking fees.

Refunds

Once your return arrives and is inspected:

  • We'll email you to confirm approval or rejection.
  • Approved refunds are processed within 10 business days to your original payment method.
  • Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
  • If your return doesn't meet the eligibility criteria (for example, used items outside the policy), we'll contact you to discuss available options.

Inspection timeframe: Returned items are typically inspected within 1 to 3 business days after arrival.

Exchanges

If you'd like an exchange, contact our customer support team first. In most cases we'll recommend returning the item for a refund and placing a new order — this ensures faster processing and accurate stock management.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery, or as soon as reasonably possible.
  • Include photos of the issue, your order number, and a brief description.

We'll offer either a replacement at no additional cost or a full refund, depending on your preference and stock availability.

Non-Returnable Items

The following items cannot be returned:

  • Swimwear and underwear (for hygiene reasons)
  • Sale and final-sale items
  • Gift cards

If you're unsure whether your item is eligible, please contact us before purchasing.

Contact Information

Email: info@unnamedlabel.com

Phone: +1 844-685-8781

Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM Mountain Time (MT)

Support is provided from the United States, with English-language support for U.S. customers. We typically reply within 1 to 2 business days.

Company Information

This online store is operated by Unnamed Label, a trading name of Arentee Limited Liability Co. a Wyoming limited liability company.

Business address: 3140 W Main Street, Riverton, WY 82501, United States

For shipping details, please see our Shipping Policy.